Terms and Conditions

N.B.: Jumping on trampolines can result in injury. We ask all our guests to abide by the rules and conditions displayed throughout the facility. Upon buying a ticket at 21 JUMP STREET, it is understood that by booking at 21 JUMP STREET you and all members of your party are aware of and accept these Terms and Conditions.

These terms and conditions affect your legal rights. It includes an exclusion of our liability, your waiver of a right to sue, and your assumption of the risk associated with the extreme sport of Trampolining. It is therefore very important that you read and understand them.

JUMP STREET INVESTMENT (PTY) LTD company registration number K2015/243/681, trading as “21 JUMP STREET”, is a supplier of recreational services. The recreational services include participation in trampolining, dodgeball and basketball (“recreational activities”). 21 JUMP STREET reserves the right to limit the availability of and/or change any of its activities. By purchasing a ticket from 21 JUMP STREET, you agree that the supply of 21 JUMP STREET recreational services and your participation is subject to the following terms and conditions:

You acknowledge that the recreational activities can be dangerous with many inherent risks and hazards. As a consequence personal injury, and sometimes fatality, can occur. You voluntarily assume and accept all such risks and waive the right to sue 21 JUMP STREET for any personal injury or fatality.

21 JUMP STREET, its employees, directors and agents are not liable to you, your dependants or legal representatives for personal injury or fatality suffered due to the recreational activities not being supplied with due care and skill, or not being reasonably fit for their purpose or because of negligence, breach of contract, statute or statutory duty by 21 JUMP STREET.

21 JUMP STREET will not be held responsible for the loss or damage to any of your personal belongings during your visit to the venue.

You cannot participate in the recreational activities if you are under 12, unless you are accompanied by a parent or a responsible adult. Children under 3 years of age should not use the facility, nor should adults above the age of 70.

Children between 3-5 years old must be supervised by a parent or legal guardian at all times. Jump floor staff will be on the floor to supervise your children, but cannot and will not be held liable for their well-being, at any time.

If you purchase a ticket on behalf of another person(s), you are doing so as the authorized agent of that person(s), and that person(s) is then bound by these Terms and Conditions.

The weight limit for an individual participant is 125 kg’s. 21 JUMP STREET recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before jumping at 21 JUMP STREET.

You should be in good health and free from any adverse medical condition. For clarity, if you are pregnant, have a heart condition, or wearing any form of plaster cast, you are not allowed on the trampolines. Please seek medical advice if in doubt.

These Terms and Conditions include and are bound by all references to our Privacy Policy.

While in the 21 JUMP STREET venue, you agree to images and video recordings being taken for security or promotional purposes. This includes imagery of yourself and any other member of your group.

You must comply with all the directions as displayed on the safety signage inside the 21 JUMP STREET facility. Additionally you are required to follow any instruction given by any member of the 21 JUMP STREET team.

21 JUMP STREET may suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct.

Wilful damage to the facilities, fixtures or fittings must not be caused by anyone attending 21 JUMP STREET. Any cost of repairs due to damage caused by you or any member of your group will be charged to the person responsible for the booking.

21 JUMP STREET reserves the right to change its prices at any time however, will honour any bookings where full payment has already been made.

In particular, you agree that:

  • mobile phones must not be used whilst engaged in the recreational activities.
  • you must empty your pockets before entering the trampoline area.
  • participants must be dressed appropriately for physical activity. In particular, participants may not wear items with sharp points or that could be considered by 21 JUMP STREET staff as a potential risk of damaging the trampoline material.
  • you must only use grip socks purchased from 21 JUMP STREET.
  • food or drink must not be consumed whilst engaging in the recreational activities.
  • all food and drink consumed inside 21 JUMP STREET must be purchased at the venue, unless arrange prior with a 21 JUMP STREET manager.
  • smoking, consumption of alcohol and chewing gum is not permitted anywhere on the premises of 21 JUMP STREET.
  • you will not be allowed to participate in any recreational activities if reasonably considered by any member of the 21 JUMP STREET team to be under the influence of alcohol or drugs.

This disclaimer constitutes the entire agreement between you and 21 JUMP STREET and is governed by and construed in accordance with South African law. Any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of South Africa. If any part or provision of these Terms and Conditions are determined by the Courts to be invalid or unenforceable, then all other parts and provisions shall still be given full legal force and effect.

Booking Confirmation

All bookings will only be considered final when full payment has been made and an official receipt has been given, or an official e-mail confirmation has been sent/received.

You remain responsible to check the confirmation accuracy and report any mistake to 21 JUMP STREET within 24 hours of booking for adjustment.

21 JUMP STREET shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. We highly recommend that you arrive at least 15 minutes before your jump time starts for the formalities of the check in procedures, which include providing an allocated wristband, issuing a pair of grip socks and formularising yourself with the venue .

Refund Policy

21 JUMP STREET does not offer any refunds for pre-purchased jumping time. Customers who have pre-purchased jump time may not exchange their time slot for another, unless agreed in writing by a manager of 21 JUMP STREET.

21 JUMP STREET reserves the right to re-sell any time slot where the customer does not arrive within 15 minutes of the designated start time.

Tickets are valid only for the date and time shown, and are void if tampered with. They remain the property of 21 JUMP STREET and are non-transferable.

21 JUMP STREET shall be entitled to cancel your booking at any time. In the event that 21 JUMP STREET decides to cancel your booking, it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund or the option to reschedule in the event of such a cancellation, but no other compensation shall be payable.