FAQ

HOW DO I FIND OUT MORE INFORMATION?

Please see our contact section for contact numbers or email info@21jumpstreet.co.za

IS 21 JUMP STREET SAFE?

Safety is the number one priority at 21 Jump Street. For details see the Jump Safe section

IS THERE A WEIGHT LIMIT?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at 21 Jump Street is 125kg.

DO YOU HAVE LOCKERS?

Yes secures lockers are provided for at the venue.

CAN I BRING FOOD?

The Jump Café does offer hot and cold drinks, snacks, etc. Party booking may bring there own catering but must be arrange in advance when confirming your booking.

WHAT SHOULD I WEAR?

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. 21 Jump Street socks with grip are compulsory for hygiene purposes and to avoid slipping. These are added to your admission fee the first time you visit 21 Jump Street and are then yours to keep to be used again at all subsequent visits.

WHAT TIME SHOULD I ARRIVE?

We recommend arriving at least 15 minutes prior to booked jump time to check in and get ready for you session.

IS MY JUMP BOOKING TRANSFERABLE OR REFUNDABLE?

Please see our booking terms for details of our cancellation and refund policy. If you have further questions about this please contact us +27 11 682 1568 or email info@21jumpstreet.co.za

I DON’T HAVE A CREDIT CARD CAN I PAY ON THE DAY?

Unfortunately all bookings must be paid online through the payment portal at booking stage. If you are unable to do this online, you can make a booking over the counter with cash or credit card, however this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space. If you’d like to pop into 21 Jump Street to book in advance and pay at the venue a staff member will be happy to help with this.

DO I NEED TO BOOK IN ADVANCE?

We highly recommended booking in advance to ensure you can Jump when you want. Weekends and holidays sell out in advance so often walk-ins cannot be accommodated. BOOK NOW to check availability and make a Jump booking.

WHAT IS THE SIZE AND AGE LIMIT?

Anybody can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have a minimum age restriction of 5 years of age. This is to make sure big people don’t accidentally bump into small people. Toddlers are welcome if accompanied by a adult.

WHERE IS 21 JUMP STREET LOCATED?

21 Jump Street is located at the Mall of the South.
ADDRESS: Cnr Swartkoppies Road & Klipriver Drive, Aspen Hills
GPS: "S-26 31'46.22" , "E28 05'79.13“